A perfect e-reputation
Automate responses to reviews: rely on AI to enrich them naturally and save (a lot of) time.
More than 2,000 restaurant groups trust malou
More reviews, more stars, more customers.
According to a Harvard study, an extra star on a review can boost a restaurant's sales by 5-9%.
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Keep an eye on operations and customer satisfaction
The semantic analysis of notices highlights the strengths and weaknesses of your establishments.
put your restaurant on the map
Malou helps you get the stars (*on Google). Our goal: to make you a must-see restaurant.
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focus on your core business
With Malou, take back control of your schedule. Focus your energy on what's most important.
More customers, without extra effort
No more empty rooms. Turn your restaurant into a customer magnet.
their successes storIES
More than 2,000 restaurants are using the MalouApp. Discover their recipe for success.
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Kevin Fontaine
Marketing Director, Cardito Village Group
Alban
Co-founder of Jinchan Shokudo
A restaurant's e-reputation is its online reputation (its digital image). And yes: because of all the different opinions and networks, it can be very different from the real reputation! This e-reputation is measured by all customer reviews and comments, and by a restaurant's average rating on Google. These key factors directly influence potential customers' decisions.
Did you know? 77% of French people systematically consult reviews when looking for a local establishment, and 33% would never eat in a restaurant with a review of less than 4 stars (source: The Fork).
Improving your e-reputation can be achieved in a number of ways: collecting reviews, systematically responding to reviews received, responding quickly to reviews received (less than 72 hours), improving ratings on all platforms, building customer loyalty and using keywords to boost local referencing.
Malou features have been tailor-made to boost restaurant e-reputation. These include: collection and centralization of reviews from all platforms, fast and appropriate responses to reviews, use of AI for optimized response (keywords), automation of responses according to your criteria, semantic analysis of reviews received, boost of review collection via campaigns, analysis of your performance on all platforms, and daily and weekly emails to monitor your e-reputation.
We double our efforts to satisfy you
Increase your visibility on Google and social media with Malou.
