Generate content and respond to restaurant customer reviews effortlessly with Malou Artificial Intelligence

We're hearing more and more about it: Artificial Intelligence. Whether it's the generation of images, texts or formulas, what is it all about? Can it be used in the catering sector? Yes, because at Malou, we've developed Artificial Intelligence for restaurants!

Having identified the most important marketing tasks to follow in order to boost your online restaurant, these tasks also turn out to be the most time-consuming, and quickly neglected. These daily tasks are essential to attract and keep customers coming back, but also to keep the algorithms happy. We're talking here about: generating content to maintain a regular and engaging presence on Instagram and Facebook, creating optimized posts and responding to customer reviews to improve customer satisfaction and positioning in search results, but also analyzing customer feedback.

What if we told you that Artificial Intelligence could respond to your reviews in the best possible way, create effective Instagram and Google posts, or provide you with detailed analytics of your operational performance, without any effort on your part?

We've worked long and hard on this brand-new dimension of Malou, training the Artificial Intelligence so that today it becomes particularly powerful for your restaurant. We'll explain!

Artificial Intelligence: what is it and how does it relate to your restaurant?

a. What is Artificial Intelligence?

Artificial Intelligence (AI) aims to develop machines capable of simulating human intelligence. This involves creating computer systems and programs that can learn, reason, make decisions and solve problems autonomously, by mimicking certain human capabilities. AI relies on complex algorithms and mathematical models that enable machines toanalyze large quantities of data, extract patterns and meaningful information, and use these to perform specific tasks.

b. Artificial Intelligence, a new ally for your restaurant

In the foodservice sector, time and efficiency are decisive factors. From managing orders, to personalizing the experience, optimizing operations, improving customer service and managing online communication: Artificial Intelligence offers solutions capable of changing the daily lives of restaurateurs in all these different aspects.

New opportunities for your restaurant's success, especially through more effective communication. With the ability to automatically generate text and analyze content and performance, depending on the given situation, Artificial Intelligence can now take a load off your restaurant's marketing. But for a relevant and effective communication strategy, it takes a lot of practice.

c. A strength for its restaurant subject to "training".

Using AI for marketing has its limitations. While it can write post captions for social media and Google, as well as respond to and analyze customer reviews, it proves more difficult to get it to convey your voice, message, identity and specific tone, as well as integrate your keywords. To get the best results from Artificial Intelligence, it becomes necessary to "brief" and train it to match your restaurant. This requires expertise and can quickly become time-consuming.

At Malou, we've trained Artificial Intelligence just for you and your restaurant. We'll explain!

Using Artificial Intelligence to power your restaurant effortlessly

Respond to customer reviews left on all platforms, publish on social media, feed your Google listing: strategic content to produce on a daily basis to make your restaurant visible online, and convert more customers. Content that needs to be thought through to satisfy the algorithms, and arouse the desire of Internet users. And what if this content could be produced on its own, in the best possible way?

a. Distribute impactful publications on social media, without using your imagination.

Say goodbye to the frustration of the blank page! With Artificial Intelligence, you'll regularly publish captivating content on Instagram and Facebook to reach a wider audience and engage them. Artificial Intelligence writes your post captions for you, helping you to create compelling content. All you have to do is tell it the main elements to be included in the caption, and the AI suggests a suitable caption.

The limits How do you ensure that the captions provided by AI adapt to your restaurant? To the tone you use to talk to your subscribers? With a hashtag strategy consistent with your restaurant? 

Malou Artificial Intelligence is the answer!

🖼️ You'll be able to generate social media posts in less than 20 seconds, with your usual tone, the subject of your choice, and so on.

We've trained the Artificial Intelligence so that the content automatically created respects and adapts to your world, the tone used in your previous posts, and always meets the algorithm's expectations. Result: all you have to do is provide a few key details about the photo/video to be published. The Malou AI writes the best possible caption for you, one that's impactful and engaging, with the most relevant hashtags. It's as if you'd written it yourself, but without spending the time!

b. Share Google-optimized content, effortlessly

Few restaurant owners find the time to publish content on their Google listing. And yet, these posts are essential to your establishment's local SEO. With Artificial Intelligence, no more excuses! You'll be able to publish content regularly without wasting time. Once again, Artificial Intelligence takes the load off your post captions.

Limitations: Posts published on Google are essential for local SEO, as they represent a strategic place to place your keywords. How can Artificial Intelligence integrate your keyword strategy into your Google posts?

Malou Artificial Intelligence is the answer!

🎤 You'll be able to generate SEO posts in less than 20 seconds, optimized for Google, with your keywords and more.

Directly integrated into the Malou all-in-one solution, our Artificial Intelligence knows your restaurant's SEO strategy. The Google post captions provided by Malou's AI are then optimized to bring your Google listing to the very top of your potential customers' search results. All you have to do is indicate the key elements of the photo, and your keyword-rich caption is written automatically.

c. Respond to all your customer reviews on all platforms, without doing anything

Don't forget to respond to your customer reviews left on Google, Triadvisor, LaFourchette, UberEats... Artificial Intelligence helps you respond! All you have to do is send it the review, and the algorithm will share with you a response adapted to the author's comments. No more copying and pasting responses to reviews, a practice that the Google algorithm notices and penalizes in your SEO! With Artificial Intelligence, you don't have to think about wording - the text generator answers for you.

Limitations: Responses to reviews: another strategic place to integrate keywords to improve your SEO. But also, how do you get Artificial Intelligence to respond to your customers according to your tone, and not that of an algorithm?

Malou Artificial Intelligence is the answer!

💌 You'll be able to generate responses to all your reviews in under 5 seconds with your usual tone, keywords etc. 

Trained to generate automatic responses to your reviews based on the author's emotions and feelings, Malou's Artificial Intelligence enables you to guarantee consistent responses that contribute to customer satisfaction. But also optimized according to your own keyword strategy to move you up in the search results. All without doing a thing! With a 100% response rate on all platforms and in record time, you improve your restaurant's reputation with web users, and with the algorithms.

Analyze your restaurant's operational performance to improve efficiency and customer satisfaction

Ready to improve your service, adapt your menu to keep only the bestsellers, adjust certain recipes...? 

Understanding your customers' feedback individually and as a whole enables you to draw numerous conclusions, so you can adjust your service operation à la carte. But whether you're collecting 200 or 2,000 reviews a month, gathering and analyzing all the feedback in an objective way quickly becomes very complicated and tedious. In other words, it's difficult today to understand what's positive in the volume of reviews, and thus emphasize it, and what's negative that needs to be changed.

Malou Artificial Intelligence analyzes your customers' opinions qualitatively and quantitatively! 

Malou AI provides automated intelligent analysis of your reviews, based on different categories. Based on Artificial Intelligence, Malou's semantic analysis generates detailed reports on your customer feedback. Results: you gain in performance, being able to make decisions to adapt your actions in the restaurant according to your customers' feedback.

We'll tell you all about semantic analysis of reviews HERE!

So, are you ready to harness the power of AI for your restaurant?

To get a better idea of how Malou AI works, get in touch with us! We'd be delighted to give you a short demonstration!