E-Reputation That Drives Growth and Guest Confidence

Malou simplifies reputation management for multi-location restaurant groups. Monitor reviews, respond quickly, and maintain a consistent image across every establishment—all from one platform.

E-Reputation

turn guest feedback into a competitive advantage

Centralize Reputation Management

Centralize all your reviews and comments, and launch review collection campaigns

Turn feedback into opportunity

Proactively manage guest feedback thanks to a custom AI that replies just like you, flags sensitive feedback, and keeps your brand safe.

Build Trust Across Every Neighborhood

Strengthen your group's reputation by spotting what delights or frustrates, and keep full control on every platform..

Main Features

✅ Centralized Management
Instantly update your info across 50+ platforms for all your locations.
✅ Automatic Listing Creation
Get listed automatically on platforms you’re not yet present.
✅ One-Click Duplication
Duplicate opening hours, services and more in just one click for all your locations.
✅ SEO score
Ensure your listings are 100% complete and optimized for visibility.
✅ Enriched Descriptions
Add high-performing keywords to every venue automatically.
✅ AI-Generated Google Posts
Create Google posts 5x faster with AI.

Our features designed for your success

A response to a review in just 5 seconds

Malou's AI generates and automates responses to your reviews in less than 5 seconds. It also highlights the semantic performance of your comments.

AI Malou image

with malou

Average performance score: 97/100

✅ SEO & GEO-optimized local pages for every location

✅ Top-notch technical performance for better SEO

✅ Always up-to-date, dynamic content

✅ Smooth and native integration into your website

✅ Full control with an easy-to-use editor

without malou

Average performance score: 65/100

❌ No real keyword strategy in place

❌ Slow loading times that hurt performanceStatic or outdated information

❌ A Store Locator that feels disconnected from the rest of your site

❌ Relying on external agencies for updates

How it works

We deliver a plug-and-play Store Locator, designed, built, and optimized for your brand.

1. PERSONNALISation du design à VOTRE IMAGE

We design a Store Locator that fits your brand perfectly and matches your website’s style.

2. optimisation du contenu Personnalisé

À partir de vos guidelines, nous générons les contenus pour chaque page locale. Vous validez les contenus avant implémentation.

you start
ranking

We publish your Store Locator. You manage it through the MalouApp. Your local pages start ranking, and becomes a revenue growth machine.

Main Features

Review Centralization
Manage reviews from 20+ platforms in one dashboard (Google, TripAdvisor, Resy, Opentable...)
✅ AI-Suggested Replies
Get smart, context-based responses adapted to tone and sentiment.
Automated replies
Save time with ultra-personalized auto-responses powered by AI advanced prompts.
✅ Reply Quality Score
Optimize your answers with built-in tips aligned with Google’s best practices.
✅ Risk Detection
Get alerted to sensitive topics (hygiene, discrimination...) and prioritize action.
Positive Review Generation
Collect 5-star reviews with our physical (NFC totems) and digital tools (wheel of fortune, campaigns…).
Sentiment Analysis
Identify what your customers love — or don’t — in your reviews.
✅ Reputation Analytics
Monitor your brand performance across key platforms like Google and Tripadvisor.

principales fonctionnalités

✅ Gestion centralisée
Mise à jour instantanée et automatique de vos informations sur plus de 50 plateformes
Création automatique de pages
Création automatique de vos pages sur les plateformes sur lesquelles vous n’avez pas encore de page
✅ Duplication en un clic
Gagnez du temps en dupliquant vos horaires et caractéristiques sur tous vos établissements.
✅ Score d'optimisation
Assurez-vous que vos informations sont 100% optimales pour votre référencement.
✅ Descriptions enrichies
Ajout automatique de mots-clés pertinents pour chaque restaurant afin d’améliorer son positionnement.
✅ Génération de posts avec l'IA
Générez et adaptez vos posts 5x plus vite avec l’IA

Main Features

Smart Keyword Generator
Discover the best-performing keywords tailored to each venue.
Relevance Score
Focus on keywords that actually drive traffic and conversions.
✅ Intelligent Keyword Duplication
Apply and adapt keywords across all your locations in one go, automatically with AI.
Optimized Google Posts
Let our AI create posts with keywords that boost your visibility.
SEO Score
Keep your content aligned with the latest Google standards.
Smooth Keyword Integration
Seamlessly inject keywords into your listings, social posts and Store Locator local pages.
✅ Local SEO Analytics
Track how customers find you and compare your Google rankings to competitors.

Main Features

Editorial Calendar
Plan content with a clear calendar so you never miss key moments.
AI-Powered Post Creation
Personalize your AI an let it craft your captions and hashtags in the right tone.
Multi-Platform Publishing
Publish to Instagram, Facebook, TikTok and Mapstr in one click.
Multi-Location Duplication
Our AI automatically adapt posts to each of your venues, at scale.
Content Inspiration
Benchmark competitors and top accounts to fuel your creativity.
Social Media Analytics
Track engagement, top-performing posts and audience growth.
Comments & Messages
Manage and answer to all your social interactions in one place.
Mobile App
Plan and post from anywhere with the Malou App (iOS & Android).
A woman walking down a sidewalk with a tie around her neck.

Put your restaurant on the map

We make it easy for your customers to find and choose your restaurants by optimizing your online presence.

A man standing next to a red motorcycle in a kitchen.

Rank higher get more loyal customers

Your visibility should drive growth. Our AI-powered SEO helps your restaurants in every location rank first on Google.

A person cutting up a sandwich on a cutting board.

build trust, become the top choice

Your potential customers choose familiar brands. We strengthen your reputation to make your restaurants the top choice.

Their SucCess Stories

More than 2000 have adopted Malou. Discover the recipe for their success.

No items found.

Résultats ?

2x

more visibility
LOCALE

Ultra-optimized local pages that boost your presence on Google, Maps, Bing, and even AI search tools.

More reservations

orders in-store visits

Clearer info, better UX, and stronger conversion


50%

less time spent
de gestion

Smart automations, real-time updates, and an easy interface save your hours of manual work.

FAQ

A question? We've got answers!

More questions?
Qu'est-ce que la e-réputation ?

L'e-réputation d'un restaurant correspond à sa réputation en ligne (son image numérique). Et oui : en raison des différents avis et réseaux, elle peut être très différente de la réputation réelle ! Cette e-réputation se mesure grâce à l’ensemble des avis et commentaires des clients et via la note moyenne d’un restaurant sur Google. Ces facteurs clé influencent directement les décisions des clients potentiels.

Le saviez-vous ? 77 % des Français consultent systématiquement les avis lorsqu’ils cherchent un établissement local et 33% n’iraient jamais manger dans un restaurant ayant obtenu un avis de moins de 4 étoiles (source : The Fork).

Comment améliorer mon e-réputation ?

Améliorer sa e-réputation peut se faire de plusieurs manières : la récolte d’avis, des réponses systématiques aux avis reçus, des réponses rapides aux avis reçus (moins de 72h), l'amélioration des notes sur toutes les plateformes, la fidélisation des clients et l'utilisation des mots clés pour booster le référencement local.

Comment Malou booste mon e-réputation ?

Les fonctionnalités Malou ont été créées sur-mesure pour booster l'e-réputation des restaurants. Notamment : la récolte et centralisation des avis depuis toutes les plateformes, les réponses rapides et adaptées aux avis, l'utilisation de l'IA pour une réponse optimisée (mots clés), l'automatisation des réponses selon vos critères, l'analyse sémantique des avis reçus, le boost de la récolte d’avis via des campagnes, l'analyse de vos performances sur toutes les plateformes, et l'envoi de mails quotidiens et hebdomadaires pour surveiller votre e-réputation.

We put The double bites to satisfy you

Increase your visibility on Google and social networks with Malou.